Cancellation & Refund Policy
PRANABESH SARKAR believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellation Guidelines
Immediate Cancellation: Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Perishable Items: PRANABESH SARKAR does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
Defective or Damaged Items
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within only same day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within only same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Refund Processing
Refund Timeline
In case of any Refunds approved by the PRANABESH SARKAR, it'll take 16-30 Days for the refund to be processed to the end customer.
Important Notes
Time Sensitive
All complaints must be reported within the same day of receiving the product to be considered for refund or replacement.
Quality Check
Merchants will verify the condition of products before approving any refund or replacement requests.
Warranty Items
Products with manufacturer warranty should be addressed directly with the manufacturer.
Processing Time
Approved refunds will be processed within 16-30 days from the date of approval.